How to Stay Safe

Essential safety advice for everyone using CastLocal

Your safety is our priority. CastLocal connects creative professionals, but it is important to take precautions whenever meeting someone new. Please read these tips carefully before arranging any booking.

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Always verify identity first

Before meeting anyone, verify who they are. Ask for a professional website, social media profile, or agency representation. Legitimate professionals will have an established online presence.

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Meet in public first

For your first meeting or consultation, always meet in a public place such as a coffee shop or shared workspace. Never go directly to a private location for a first meeting.

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Tell someone where you are going

Always let a trusted friend or family member know where you are going, who you are meeting, and when you expect to return. Share the address and the person's contact details.

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Trust your instincts

If something feels wrong, it probably is. You are never obligated to continue with a booking if you feel uncomfortable. It is always better to cancel and stay safe.

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Never pay large sums upfront

Be cautious of anyone asking for large deposits or full payment before any work has started. Use secure payment methods and consider using contracts for larger bookings.

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Use written agreements

Always confirm bookings in writing — email is fine. A written record protects both parties and clearly sets out what is expected, when, where, and for how much.

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Keep communications on platform

Where possible, keep your initial communications through CastLocal. This creates a record and helps protect both sides in the event of a dispute.

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Report suspicious behaviour

If you encounter anyone behaving inappropriately or suspiciously on CastLocal, please report them immediately using the report button on their profile. We take all reports seriously.

If you ever feel unsafe or want to report an incident, contact us immediately.

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